Being able to pull products from our website into our Business Profile is very helpful. If we have something in stock people are searching for, we pop right up.
Emily Bollinger
Owner & Operator
A lifelong animal lover, Emily Bollinger purchased Dog Dish from its founders in 2009–becoming a business owner and operator at age 25. “My dad, who built his publishing business from the ground up, suggested I find an existing business with a foundation to purchase,” she recalls. “It was great advice. I jumped in and made it work.” Dog Dish is a boutique pet care store and bakery, offering healthy food and treats, nutrition counseling, and supplies. “We cater to people who are obsessed with their animals and want them to live their best lives,” Emily says. Her dogs Dennis, a basset hound/Great Pyrenees mix, and Marshmallow, a boxer, greet customers. Emily was an early adopter of Google products who appreciated their ease of use, especially as she was learning to maintain her website.
Emily uses Google Ads to market her business and adjust to changes in the petcare industry. “There’s huge competition now from direct-to-consumer brands,” she explains. During the pandemic, she increased ad spend to help customers find and order products from her e-commerce site. Now, she runs basic ads for pet care staples and AI-powered Performance Max campaigns for specialty items, such as “dog party supplies.” Emily’s Google Business Profile offers reviews, photos, product listings, and directions–which helped when the shop moved to a converted gas station in 2022. “People could find us seamlessly when searching online,” she notes. “And our traffic has been up from ad campaigns–it all works together. We’ve enjoyed double-digit growth. It makes me proud.” She supports animal rescues and promotes pet adoption, her own furry pack as ambassadors. Being a small, locally owned, independent business, Emily notes, is what helps her better serve her community. “You can walk in and talk to the owner. I’m standing behind the cash register,” she says. “That’s been a strong part of our business.”