Gemini in Gmail can help me translate my doctor-speak into patient-speak.
Dr. Kelly Campbell
Owner
Optometry is one of the few areas of healthcare that still has a lot of independent practices, Dr. Kelly Campbell points out. She knew from the start that she wanted to own a private practice. Dr. Campbell joined Family Vision Care of Ponca City in 2011; six years later she purchased the practice from the founder, Dr. William Stuever, who still works with her. “That was always the goal–to give my partner a retirement plan and provide a retirement plan for myself in the future,” she explains. Today, the two optometrists run Family Vision Care of Ponca City with their nine employees. They serve around 6,000 patients per year with comprehensive eye exams, cutting-edge diagnostic tools, and a full optical lab providing same-day service.
Dr. Campbell modernized the practice when she took over, including text message communication with patients and regular updates on their Google Business Profile. “We live in a world now where, if your webpage isn’t right and your Business Profile isn’t right, then I may not come to your business,” she says. “It’s so easy for me to update my Business Profile and be able to provide information about the practice, and it’s nice to see how many people are going to the website.” Dr. Campbell also uses Google Workspace to stay organized and has begun experimenting with Gemini in Gmail. “We have a variety of patients we’re trying to communicate with, and clinical terminology uses a lot of big, scientific words,” she says. “Gemini in Gmail can help me translate my doctor-speak into patient-speak.” Family Vision Care of Ponca City is now growing at a rate of 12 percent year over year, and with that success they’ve become involved with the Ponca City Chamber of Commerce, Art Center, Lions Club, and several community nonprofits. She adds, “There's a lot of ways to be involved in this community, and it's been a great way to support those around us.”