With the analytics in Google Ads, I’m able to zero in on exactly who our customers are and use that information to attract new customers year-round.
After a successful career in national land development, Jim Edgemon returned to his first loves: golf, and his Alabama home. When he discovered an unspoiled 276-acre plot of land on the water outside beautiful Gulf Shores, he knew he’d found the perfect place to create Alabama’s premier golf and beach resort. Since opening in 1995, Kiva Dunes has grown to include 78 rental properties consisting of homes and condos, two restaurants and an award-winning championship golf course–all designed to preserve the peninsula’s natural beauty. “We were one of the first golf courses in America to put a conservation easement on our property,” Jim explains. “This land will never be developed into urban sprawl.”
To help them manage the operations of such a complex business, Jim’s maintenance, housekeeping, and hospitality teams trust Google Workspace. Tools like Gmail, Calendar, and Sheets keep employees seamlessly connected about daily schedules and welcome information for each property. “It lets us work so much faster without stopping to worry about errors. It puts everything at our fingertips, from maintenance to guest services,” says Marketing Director Katie Avant. And when Kiva Dunes wanted to make their year-round revenue more steady and reliable, Google Ads gave them the tools to attract more families, off-season golfers, and younger vacationers. “The feedback we get about exactly where our dollars are going and how much impact each one is having is incredible,” Jim says. “We hardly have an off-season anymore.” With rental revenue up 72 percent and 33 percent more golfers teeing off year-over-year, growth is just par for the course at Kiva Dunes. As Jim says, “It’s amazing what your business can do with the right clubs in the bag.”