Delaware

BlkOps Fitness

Location: Talleyville, Delaware
Website: https://www.blkopsfitness.com/
100 5-star reviews on Google Business Profile

As a U.S. Marine and Drill Instructor, Antonio DeAscanis honed his leadership skills and discovered his talent for helping others achieve fitness goals. “Training large groups of people really spoke to me, and I was really good at getting them in shape,” he says. But after his service, sports injuries forced him to give up his go-to exercise: competitive Crossfit. “I had to face that I couldn't keep up with the sport, and I felt like I was by myself in no man's land,” he says. “I saw what I liked about personal training and Crossfit–and what I didn’t like–and knew there was a space for something new. So that led me to create a fitness program that I needed for myself, and that I felt would be beneficial for other people.” Antonio opened BlkOps Fitness in 2015. Now he and his eight employees train 165 group class members, plus personal training clients, with workouts that challenge them without causing injury.

BlkOps Fitness has had a Google Business Profile since the start, and they’ve gathered over 100 five-star reviews. “There's no way we’re a five-star every day,” Antonio says humbly, “but people see that our customers want to promote us and share their stories. It draws in like-minded people and links straight to my website–that’s the greatest tool I’m using.” Antonio also shares instructional videos and clips from charity events with over 500 subscribers on YouTube. BlkOps Fitness has just begun using Google Ads, but Antonio is pleased so far. “I’m watching the impressions and clicks come in,” he says. As BlkOps Fitness continues to grow by 25 to 50 new members per year, Antonio sees their newly-launched nutrition program, led by his wife, Kelly, playing a big role. “We’re right there on the cusp,” he says. “We have an amazing team in place, we’re starting new things, and we’re going to see where it goes from here.”

Euphoric Herbals Apothecary

Location: Milford, Delaware
Website: https://www.euphoricherbals.com/
2.6X return on ad spend in 2023

Euphoric Herbals Apothecary founder Cindy Collins was already an Air Force veteran, a chef, a mom, a doula, and a photographer before adding business owner to her list. After the birth of her second son she developed her own blend of lactation support herbal tea to share with other doulas and breastfeeding moms. “I wanted to make sure I knew what I was putting in my body,” Cindy recalls. She started selling her teas at farmers markets–her three kids in tow–then via an online marketplace in 2010. She became a certified herbalist, and Euphoric Herbals was born. In 2013 she launched her e-commerce site, expanding to include salves, essential oils, soaps, and other wellness products for all ages. Business boomed, and Cindy used Google Analytics to understand how customers found her. “That was really insightful–when you’re running a business you may forget what it’s like to be a customer searching for things,” she says.

By 2018, she had enough interest to open an herbal apothecary and smoothie bar in Milford. She uses Google Ads to reach national and local audiences, and saw over 6,600 clicks in six months and a 2.6X return on ad spend in 2023. When her store temporarily shut down during the pandemic, Cindy put her inventory online, expanding from 30 to 800 products. Business grew faster than she imagined, and she soon moved fulfillment operations to a 3,600-square-foot warehouse. She estimates 20 percent of foot traffic comes from her Google Business Profile, which includes product listings, reviews, and directions. “It’s important to build that trust factor,” she says. “People will drive pretty far to our store based on our reviews.” Cindy opened a second shop in Edgewater, Maryland in 2022, and actively supports international women’s and children’s charities. “Even a small business can make an impact globally,” she says. “We believe a mother’s love can change the world.”

Smart Kidz Club

Location: Bear, Delaware
Website: https://smartkidzclub.com/
760,000 downloads in 170+ countries

Surinder Sharma is passionate about reading, but her younger son was drawn to mobile devices as a child and avoided books at all costs. So, Surinder used her background in publishing and apps to pass on her love of reading. “We realized that content should be made available to kids where they're spending a lot of their time,” Surinder says. “We developed an app and gave it to my son’s kindergarten class, and they loved it!” Smart Kidz Club launched globally in 2013 with a single app and a digital library of original content. They have since grown to include parent-facing and classroom-facing apps that eschew ads and animation that might distract kids from the growing library of read-aloud and audio books, reading and math flashcards, quizzes, and activities. Their B2C apps have been downloaded more than 760,000 times on Google Play, reaching users in over 170 countries.

Smart Kidz Club began using Google Firebase in 2019, developing and sharing new apps with Test Lab before full release. Monitoring with Crashlytics has helped them improve their rate of crash-free users from 92 percent to 99.85 percent. With Google Analytics, they create journey funnels to assess drop-off rates and behavior. “Insights into how people are using the app are critical in enabling us to tweak and build for a better customer experience,” Surinder says. Smart Kidz Club is now testing conversational AI from Google’s Dialogflow tool to offer prompts that spark discussion between readers and parents. They’ve also created special apps for Namibia’s Ministry of Education and the NFL Alumni Association and are looking into a Head Start app to reach more kids in underserved communities. “Reading aloud is so important from an early age,” Surinder says. “Kids are attracted to animations and video games, but keeping something educational and still having the kids love it… that’s very gratifying.”

The Frozen Farmer

Location: Bridgeville, Delaware
Website: https://www.thefrozenfarmer.com/
2,143% sales growth in 2021

When Katey and Kevin Evans married and began working together on Kevin’s 3,000-acre grain, fruit, and vegetable farm, Katey was in for a few surprises. The biggest one? How many “misfit” fruits and veggies were wasted. “Grocery stores have very high cosmetic standards,” Katey says. Buyers reject 20 percent of produce that doesn’t conform to strict size or cosmetic ideals. Katey’s mom, Jo Ellen Algier, always made ice cream at home, so the two women launched Frozen Farmer in 2015 to create frozen desserts as a tasty outlet for the misfits. They’ve used Google Workspace products like Docs and Sheets from the start; sharing data in real time with harvest and logistics teams keeps the operation running smoothly. Sales exploded after an appearance on the reality show “Shark Tank” in 2020, and Katey turned to Google Ads to make the most of the publicity. “The show helped us gain initial national grocery distribution, but the Google Ads we've placed have helped our flavors sell now that we're on the shelf,” Katey explains.

Frozen Farmer started with ice cream and sorbet, but after combining the two for their trademarked Frobert, which is creamy but low-fat, they really came into their own. The company has seen eye-popping growth in 2021: Both dollar and unit sales jumped over 2,100 percent. “A year ago we were a small business in fewer than 200 regional locations,” Katey says. “Now we’re in more than 8,000 stores across the U.S. We’re working on sustaining sales and growth, and improving that year on year.” She uses Google Analytics to track the metrics for orders and advertising, as well as to generate data for investors, and her Google Ads pay off in increased sales. “It’s a matter of gaining brand recognition and product recognition for Frobert. We raise awareness with Google Ads, and we ultimately gain loyal customers,” Katey says.

Greene House Scents

Location: Newark, Delaware
Website: https://greenehousescents.com/
Served 19 years in U.S. Air Force

Kemeshia Greene has no shortage of tasks to fill her day. She was already a wife, mother, full-time flight nurse in the Delaware National Guard, and part-time oncology nurse at the University of Pennsylvania two years ago when she added being an entrepreneur to the mix. “One day I bought my daughter a candle-making kit and I’m the one that got hooked,” Kemeshia recalls. In late 2018, she launched Greene House Scents, her online, made-to-order candle business. To help on the marketing front, Kemeshia started using Google Ads in 2019. “I know Google Ads helps tremendously, because when I drop the budget, sales go down, and when I raise it they almost immediately go up,” says Kemeshia. When COVID-19 hit, this one-woman business saw an increase in interest as folks from across the country sought ways to make their houses and apartments feel more serene, especially during quarantine.

One of Kemeshia’s most successful sales drivers during the pandemic has been running daily deals, discounts, and special offers like “buy one, get one free.” She recounts, “Over the past four months, I’ve had over 1,000 conversions from Google Ads to my website. I use my Business Profile on Google to post deals and then amplify them using social media.” As a full-time flight nurse, Kemeshia has to be ready for duty at a moment’s notice. That’s why when it comes to managing her campaigns and online presence, she goes mobile. “I do everything from my phone. With the Google Ads app I run and monitor my Smart Campaigns, and update promotions using the Google My Business app. It makes it easy to do, wherever I am.” Greene House Scents doesn’t plan on slowing down anytime soon. Kemeshia is exploring new scents and virtual marketplaces as a way to reach new audiences online. As she expands the business, Kemeshia is bringing her favorite Google products along for the ride. She shares, “Google Ads is such an important resource for my business, so I absolutely plan on continuing to use it as Greene House Scents grows.”

Food Bank of Delaware

Location: Newark, Delaware
Website: www.fbd.org
52 employees

The Food Bank of Delaware’s vision is a community free of hunger. Conceived in 1977, the food bank has grown from a small group of people dedicated to hunger relief efforts to a statewide organization with locations in Newark and Milford. The organization, led by President and CEO Patricia Beebe, works with more than 500 partner agencies to collect donations from all sectors of the food industry and strives to safely and efficiently redistribute them to more than 114,000 food-insecure residents throughout the state. Kim Turner, who joined the food bank as communications director 10 years ago, has worked to get it online, build its social media presence, and bolster its digital marketing efforts. “The challenge is always getting the word out there because we rely on the generosity of the community to make our business run,” she said.

After receiving a Google Ad Grant for nonprofits, Kim began trying Google Ads. “Google Ads is very helpful to our organization because it puts our listing at the top of the page when somebody’s looking for a charity in Delaware,” Kim said. In 2018, over half the traffic to The Food Bank of Delaware’s website was a result of both paid and organic clicks on Google Search. Kim also uses Google Analytics to measure the organization’s web traffic and YouTube to host any video content her team creates. “One in six children are at risk of hunger in our state, so our job as an organization is to mobilize the public and inspire them to act,” said Kim. “It’s important that we utilize platforms like Google to share our story with the community.”

According to Kim, dialing up the organization’s online presence with Google has made it possible to spread awareness and share the stories of the people it serves. “I feel good about the communications work that I’m doing because it’s making sure someone is fed that day,” she said. Thanks to the support it has received from its digital campaigns, the food bank will be doubling its footprint in 2019 with a new 80,000-square-foot facility. The building will feature an onsite cafe that will serve as a training location for culinary students and as a respite for workers who want to unwind after a volunteer shift. In the next six months, Kim plans to increase the food bank’s marketing efforts and put more money into digital. “It’s a really exciting time for our organization. We’re just patiently waiting to get into that new facility so we can start the new programs that we have planned,” Kim concluded.

Carpet & Tile Mart

Location: New Castle, Delaware
Website: shop.carpetmart.com
300 employees

When Sam Longwill opened his first surplus carpet store in 1967, it just made good business sense. “He figured he’d take a run at selling all of the rugs he’d accumulated in the rug cleaning business over the years,” his grandson Michael Longwill explains. Three generations and over half a century later, Carpet & Tile Mart has become a one-stop shop for all of the Mid-Atlantic’s flooring needs. They carry carpets, decorative rugs, hardwood flooring, ceramic tiles, luxury vinyl, laminate flooring, and more. “We’re not your average carpet and flooring store,” Michael says proudly. “Most home improvement stores have two aisles dedicated to carpets and flooring. If you take those aisles and blow them up by 100 times, that’s us.”

For decades, Carpet & Tile Mart relied on print and television advertising to reach their customers. In recent years, however, “we have moved more and more to digital,” says Michael. “This is what’s effective now.” The company launched their first e-commerce website in 2015 and uses AdWords, Google’s advertising program, to connect with consumers searching for their products. “Last month, about 40 percent of our online traffic came through Google ads,” says Digital Marketing Director Kim Matthews. AdWords also works with their Google My Business listings to drive foot traffic to their physical locations. “We are one of the few companies that are continuing to open stores and grow their brick-and-mortar business,” she adds. And YouTube provides a platform for sharing the company’s long history with customers. The 51-year-old business posts fun commercials and videos from decades past to show how far they’ve come. “The videos are a blast from the past for us. They let us look back on some of the trends from the ‘70s and ‘80s and have a little fun with our audience,” shares Kim.

Carpet & Tile Mart now operates 12 stores across Delaware, Pennsylvania, Maryland, New Jersey, and South Carolina, totaling over 600,000 square feet of retail space. Their online sales continue to grow at a double-digit rate every year, and over one-quarter of their advertising budget is now committed to digital. “It’s our goal to give customers the best shopping experience possible, one you can’t find anywhere else,” Kim says. “To do that, we need to make our online and store experiences seamless for the customer. So whether you’re shopping at home or in our stores, we can help you get the right tools you need to complete your project."

Calvert Retail

Location: Montchanin, Delaware
Website: www.calvertretail.com
300 employees

Eric Brinsfield founded Calvert Retail, a kitchenware business, in 1999, catering to consumers who love to cook, bake, grill, and entertain. He's since expanded to eight stores and three brands—Kitchen & Company, Reading China & Glass, and Southern Season. "Everyone loves to eat," says Marketing Manager Stephanie Graves, who describes store visitors as "anyone who loves to cook for their family or invite friends over for drinks, as well as chefs and restaurateurs." Today, the company uses the power of the web to draw “guests,” as Stephanie and other Calvert Retail employees call them, into their brick-and-mortar stores. “When you walk into one of our locations, it’s like you’re walking into our home. We want you to have the best possible experience.”

AdWords, Google's advertising program, helps Calvert Retail attract consumers searching for a range of cooking and home-entertainment items. “We just want to show people that there's a local and relaxing shopping option with friendly, knowledgeable staff,” explains Stephanie. “AdWords lets us do that.” Their Google My Business listings keep guests up-to-date on all of their stores’ information, especially during holiday seasons. Stephanie notes that the listings are always accurate, which eliminates confusion and builds trust with their communities. They use Google Analytics to measure the success of their online campaigns. “Three clicks, and I have the data I need,” she adds. And G Suite tools, including Gmail, Docs, and Drive, keep internal operations cooking. "Google is very user-friendly. We can jump in and do things without a big learning curve. That's a huge relief for a small business."

Calvert Retail is “small, but mighty,” Stephanie says. They host canned-food drives that benefit food banks all across the East Coast and try to support programs that teach kids the importance of nutrition and developing confidence in the kitchen. They plan to open more stores in the mid-Atlantic and southern states and hope their community impact will grow alongside their locations. "We love to see our stores packed with happy people," Stephanie says. "It’d be great to share our vast selection of products, company values, and the great things that we do now with everyone.”

Harvest Ridge Winery

Location: Marydel, Delaware
Website: www.harvestridgewinery.com
Harvest Ridge Winery has 20 varieties of wine sold online

After making wine in his basement for many years, Chuck Nunan planted his first vines in 2011. His Harvest Ridge Winery was only the fourth winery in Delaware when he and his wife, Chris, opened for business with their sons in 2013. Located on the Delmarva Peninsula, their farm spans the Delaware-Maryland border as well as the historic Mason-Dixon Line. “We are not in a region that people typically associate with winemaking,” says Sofia Horvath, Social Media Manager. But they are certainly making their mark.

The winery relies on the Internet to communicate, build the brand, and sell wines online. “I live and die by Google Calendar, to see what’s going on,” says Sofia, who works remotely from Minnesota. Gmail keeps everyone in touch. Google Analytics gives them insights into how people are finding and interacting with their site, which helps them keep the website relevant and user-friendly. Google+ is an important part of their aggressive social media strategy, which reaches some 15,000 people, and the winery has their own YouTube channel as well. Harvest Ridge also uses AdWords, Google’s advertising program, to connect with customers searching for wines. When they hold their special events each year to benefit local charities, they turn to AdWords to geographically target potential guests.

Harvest Ridge Winery has a noticeable impact in their rural community. “We have reached a lot of the locals, who are really excited that we’re there,” says Chuck. “It is something new and different for them.” The business now has ten full-time employees plus 20 to 30 part-time workers. They have launched a sister brand to make hard cider, which they expect to market and distribute nationally. Overall, about 75% of the marketing budget goes to online activities. “We have found that you get more bang for the buck online,” Chuck says. “We really think that we can get out beyond just Delaware and the East Coast. That’s where we’re going.”