We did a Performance Max campaign last year and our new customers increased 73 percent from 2022.
Jeff Taxdahl
Co-Owner, President, & CMO
After being laid off from his corporate communications job in the early 2000s, Jeff Taxdahl said to his wife, Wenda, “Let’s do something for ourselves.” He knew about putting company logos on apparel from his work–and that the custom embroidery industry was open to newcomers. “There’s not a lot of capital required, and it’s a low barrier to entry,” Jeff says. “We actually started in our basement.” With “one small embroidery machine, a computer, and a dream,” they founded Thread Logic in 2002, selling custom logo-embroidered shirts and hats to local businesses. In 2005, they decided to “dip our toes into this internet thing,” launching their first website. “We started with pay-per-click ads and never looked back,” Jeff says. As more competing businesses got online, the couple revised their marketing strategy, switching from a previous ad service to Google Ads in 2010 to expand their reach beyond the region.
“Google Ads allowed us to find a much bigger audience,” Jeff says. “We’ve grown seven times since using them.” Thread Logic now operates in an industrial facility with 60 embroidery heads and 28 employees, shipping hundreds of thousands of products to customers across the country each year. They’re a long way from their basement operation, but their commitment to quality and customer service hasn’t changed. “We really want to establish relationships to get repeat orders,” Jeff explains. Since Thread Logic adopted AI-powered Performance Max in 2022, new customer acquisition increased by 73 percent. Their customers now include corporations, government, law enforcement, education, and nonprofits. They use Google Analytics 4 with AI to analyze data about the customer journey, while their Google Business Profile features hundreds of rave reviews. “E-commerce is about trust, and that's what a review conveys,” Jeff says. “This is true today as it was true in 2005.”