If you’ve got the ability to sell online, Google Ads is a no-brainer. We can see exactly what we spend and how effective they are.
Philip Gomez
Co-Owner
Patty’s Cakes and Desserts started in 1985 as a hobby for single mom Patty Gomez, who enjoyed baking and decorating cakes for friends and neighbors in her spare time. Demand for her creations boomed, and soon she was running a full-time business from home. In 2010, a longtime dream became a reality when she and one of her three sons, Philip, opened a storefront. Since then, Patty’s has not only become a community favorite, but has also captured the attention of notable clients and various celebrities. Patty and Philip’s success is due not only to their commitment to the highest quality products and excellent customer service, but also to the support of digital tools.
The pair has used Google products to market their desserts from the start. “We put up our Google Business Profile the minute we had a physical address,” says Philip. The bakery‘s Business Profile now has 5-star ratings from nearly 1,800 reviews and gets about 22,000 connections each month. “We aren’t shy about reminding customers to leave reviews, and our new customers tell us they chose us because of our high ratings,” Philip says. He also uses Google Analytics to track website visits, which have increased 22 percent year over year since 2011. Revenues at Patty’s have averaged a 17-percent annual growth for the last four years. “We were one of the few bakeries set up to handle a sudden increase in online sales during the pandemic,” Philip says. Patty’s has run Google Ads since 2019, including AI-powered Performance Max campaigns, and Philip estimates that Google Ads drove 33 percent of the bakery’s revenue in 2023. Patty’s is continuing to streamline operations. “We’re modernizing the neighborhood bakery with technology, because when things run smoothly, both customers and employees have a great experience,” Philip says. “We have a unique ability to provide happiness through our desserts.”